SHIPPING POLICY
From small appliances to large industrial machinery, here is how your order reaches you. We deliver across South Africa and confirm the details that apply to your order.
Where we deliver
We deliver throughout South Africa, including major centres and outlying areas. If you are unsure whether we can reach your location, contact us before ordering and we will confirm what is possible and any delivery considerations.
Order processing
Orders are processed during business hours, Monday to Friday. Once your order is confirmed, we prepare it for dispatch and let you know when it is on its way. Stock availability can affect dispatch, so we will keep you informed of changes to the expected timeline.
Delivery timeframes
Delivery times depend on your location, the size of the equipment, and current stock. Smaller items typically ship sooner, while large or made-to-order machinery may take longer. We give you an estimated delivery window for your specific order rather than a one-size-fits-all promise.
Large and heavy equipment
Forklifts, scissor lifts, refrigeration units and other heavy machinery require specialised freight and may need a forklift or loading dock on site to offload safely. Please let us know about site access, gates, or weight limits so we can arrange the right delivery vehicle.
Delivery charges
Delivery costs depend on the item, destination and freight method required. Where a delivery fee applies it will be shown or confirmed before you complete your purchase. Contact our team before ordering if delivery details are not yet confirmed.
Tracking and updates
We provide updates as your order progresses. Contact our team with your order reference for dispatch or delivery information.
Receiving your delivery
Please check your delivery on arrival. If anything is missing, damaged or incorrect, note it where possible and contact us promptly so we can resolve it under our refunds policy.
RETURN & EXCHANGE POLICY
We want you to be confident buying industrial and commercial equipment from Pro MB Supplies. This policy explains returns, refunds and the money-back guarantee behind every order.
Our money-back guarantee
If an item arrives faulty, damaged, or materially different from what you ordered, we will put it right — repair it, replace it, or refund you. We will not leave you out of pocket for a problem on our side.
If you simply change your mind, you may return most unused, resalable equipment in its original packaging under the conditions below.
When you can return an item
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The item is faulty, damaged in transit, or defective on arrival.
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You received the wrong product or a different specification from what you ordered.
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The product is unused, in its original packaging, and in resalable condition for change-of-mind returns.
Please contact us as soon as you notice an issue so we can arrange the return while the item is still in a returnable state.
How to request a refund or return
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Email us with your order details and a short description of the issue, including photos where helpful.
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We review your request, confirm whether the item qualifies, and give you return instructions.
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Pack the item securely in its original packaging where possible.
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Once we receive and inspect the returned item, we process your refund or replacement.
Damaged or faulty items
Inspect your delivery on arrival and note any damage on the delivery note before the driver leaves, where possible. Report damage or faults promptly so we can arrange collection, repair, replacement or a refund at no cost to you for issues that are our responsibility.
Refund processing
Approved refunds are returned to your original payment method. Processing times depend on your bank or payment provider. We confirm by email once a refund has been issued from our side.
Non-returnable items
Some products cannot be returned for hygiene, safety or customisation reasons, including items made or modified to your specification. We will tell you before you buy if a product is non-returnable. This does not remove your rights for faulty or misdescribed goods.